Q1. How is Sunrize different from other time trackers?

All the other time trackers ask employees to manually log their time in and time out. But, Sunrize automatically gets employees’ online status from Slack API. This means your employees do not need to interact with Sunrize to log time.

Q2. I need further assistance. How can I contact you?

Email us at support@sunrizeapp.com and we’ll get back to you within 24 hours!

Q3. How do I setup Sunrize?

No complex setup required! Simply install the Sunrize time tracker app to your workspace and visit the dashboard through the Sunrize Home Tab.

Note that the dashboard will only be available to the App installer and cannot be accessed by anyone else in the organization. If you would like to add more administrators, please contact us at support@sunrizeapp.com.

Q4. Do you encrypt data? 

Yes, please check out the details here.

Q5. Why is Sunrize free? 

Good question! Currently Sunrize is an MVP app but we plan to scale our time trackrte rapidly after we gain viable market feedback. We intend to start offering a premium model once we increase our product value offering! 

Q6. Where are you based?

We are a venture-backed startup located in San Francisco, CA, USA.

Q7. Do you have other intergrations besides Slack?

We currently offer integrations in Slack only.

Q8. What type of data are you collecting for Sunrize?

Sunrize needs to record and store an assortment of data to provide its time tracking functions to you. We will record information like employee name, employee email, employee online status, location and timezone 

Q9. Who are your sub-processors?

Updated September 30th, 2022

  1. AWS — Web hosting, servers, databases
  2. WordPress — website management 
  3. Hubspot — Support via live chat and email
  4. Mixpanel — Aggregate usage tracking
  5. Stripe — Payment collection and handling
  6. SendGrid — Service emails
  7. Mixmax —  Customer relationship management
  8. MailChimp — Newsletter for users who opt in
  9. Google — Email, docs, and analytics
  10. Slack — Messaging
  11. Zoom — User research, customer support, sales
  12. Gitlab — Code management and version control
  13. Rollbar — Exception Monitoring 
  14. Service Uptime — Track whether website is online 
  15. Slack —External API
  16. Microsoft Teams — External API

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